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Return & Refund Policy

Thank you for shopping with us! We strive to ensure complete satisfaction with every purchase. Please review our formal return and refund policy below.

1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return authorization.

To be eligible for a return:
- Your item must be in the same condition that you received it, unworn, unused, with original tags, and in its original packaging.
- You must provide the original order number or proof of purchase.
- The return MUST be authorized by our support team prior to shipment.

2. RETURN PROCESS & RETURN AUTHORIZATION (RMA)
To start a return, you must first contact us at support@koziao.com. 

- If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) and the designated return address.
- Items sent back to us without first requesting and receiving an RMA will strictly NOT be accepted or refunded.
- Customers are responsible for paying their own return shipping costs, using a trackable shipping service. Shipping costs are non-refundable.

3. PRODUCT COMPATIBILITY & CUSTOMER RESPONSIBILITY
- Universal Products: It is the buyer's responsibility to review product specifications, power requirements (e.g., USB 5V vs OBD II), and compatibility details listed on the product page prior to purchasing.
- Incompatibility / Ordered by Mistake: If an item is returned due to vehicle incompatibility, change of mind, or buyer ordering error, the item must be returned in perfect, re-sellable condition. The customer bears full responsibility for return freight.

4. DAMAGES, DEFECTS & INCORRECT ITEMS
Please inspect your order upon arrival. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at support@koziao.com within 7 days of delivery with photos/videos illustrating the issue so that we can evaluate and resolve it promptly.

5. NON-RETURNABLE ITEMS & EXCEPTIONS
Certain types of items cannot be returned:
- Custom products (personalized items, special orders).
- Intimate apparel / Personal care goods (due to health and hygiene standards once delivered).
- Final Sale items, Clearance merchandise, and Gift Cards.

6. EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason. Items must remain unused, in original packaging, and returned via trackable shipping at the customer's expense (unless defective).

7. REFUNDS & PROCESSING TIME
We will notify you once we’ve received and inspected your returned package to confirm whether the refund is approved. 
- If approved, a refund will automatically be processed back to your original payment method within 10 business days.
- Original shipping fees (if any) are non-refundable.
- Please note that processing times by your credit card issuer or bank may take additional time to post to your account.
- If more than 15 business days have passed since return approval and no credit has posted, please contact us at support@koziao.com.